Terms of Service

1. Purpose and scope

These Terms of Service ("Terms") govern access to and use of:

• The showcase website carlusone.com;
• The web applications published by CarlusOne ("the Applications"):
  • GestTaches;
  • GestBudget;
  • Jeu de Mots (Jeudemots);
  • GestReserve;
  • TranscriptIA.

Use of the website or of any Application implies full acceptance of these Terms.

2. Publisher

Carl Frenee, sole proprietor (Quebec, Canada)
3725, rue de la Provence, Trois-Rivières (Quebec) G9B 0R2
Email: carl@carlusone.com
Website: https://www.carlusone.com

Hosting: Netlify Inc. (global CDN) and Google Firebase (Firestore and Authentication, europe-west1 region, Belgium).

3. Description of services

• GestTaches — planning tool for on-call shifts and professional tasks.
• GestBudget — personal budget application with categories and manual transactions.
• Jeu de Mots (Jeudemots) — online educational game for primary-school pupils: vocabulary and mental-arithmetic exercises, live sessions with a 4-digit code.
• GestReserve — booking management for service providers and small businesses.
• TranscriptIA — transcription and processing of audio files using AI executed locally (without any third-party cloud API).

Each Application is described in detail on its dedicated page at carlusone.com/applications/…

4. Access to the service

Access to the Applications requires:

• An internet connection and a recent web browser;
• Creation of a user account (email and password), except for pupils joining a Jeu de Mots session (no account required);
• Acceptance of these Terms and of the Privacy Policy.

The user is responsible for the confidentiality of their credentials and for any activity carried out under their account. Any fraudulent use must be reported without delay to carl@carlusone.com.

5. Financial terms

5.1 Free trial

Each Application may be offered with a free trial period, whose conditions (duration, accessible features) are specified on its product page.

5.2 Subscriptions

Beyond the trial period, continued use may be subject to a monthly subscription whose price is indicated:

• On the product page of each Application (carlusone.com/applications/…);
• And/or in the sign-up or subscription area of the Application itself.

Payments are processed by Stripe Payments Europe Limited. No banking data is stored on CarlusOne servers.

5.3 Termination and refund

• Subscriptions have no duration commitment; they may be cancelled at any time from the user account area.
• The service remains active until the end of the current monthly period.
• Amounts already paid are not refunded on a pro-rata basis, except where legally required in the user's country of residence (for example the 14-day EU right of withdrawal for new subscribers).

6. User obligations

The user undertakes to:

• Provide accurate information when creating their account;
• Use the Applications in accordance with their purpose and applicable regulations;
• Not circumvent technical security measures, not attempt to access other users' accounts, not overload the infrastructure;
• Not enter unlawful, defamatory, discriminatory content or content that infringes the rights of third parties;
• Not use the Applications for the purpose of commercial resale or making them available to third-party non-users without prior written authorization.

Regarding Jeu de Mots, the teacher is responsible for how they use the tool with their pupils and for compliance with the internal rules of their school (parental authorizations, digital charters, etc.).

7. Intellectual property

All elements making up the website and the Applications (source code, text, graphics, logos, trademarks, database structures) are the exclusive property of Carl Frenee or are the subject of use licenses. Any reproduction, representation, adaptation or exploitation, in whole or in part, without prior written authorization is prohibited.

The user retains full ownership of the content they enter in the Applications (tasks, transactions, word lists, transcripts, etc.). They grant CarlusOne a limited license strictly necessary for hosting and displaying this content as part of the service.

8. Service availability

CarlusOne uses best efforts to ensure availability of the Applications 24/7. The availability target is aligned with the Google Firebase Firestore SLA (99.95% annual).

Interruptions may occur: scheduled maintenance, technical incident, outage at a processor (Firebase, Netlify, Supabase, Stripe), force majeure. No individualized contractual SLA is offered at this stage.

9. Suspension and termination by the publisher

CarlusOne reserves the right to suspend or terminate any account:

• In case of serious breach of these Terms;
• In case of unpaid amounts after reminder;
• In case of manifestly abusive use of the infrastructure;
• In case of suspected fraud or unlawful activity.

Prior notification by email is sent whenever possible, except in security emergencies.

10. Warranties and limitation of liability

The Applications are provided "as is". CarlusOne does not warrant their fitness for a particular purpose beyond their description on the product pages.

To the extent permitted by applicable law, Carl Frenee's total liability under these Terms is limited to the amounts actually paid by the user during the 12 months preceding the event giving rise to liability.

CarlusOne cannot be held liable for:

• Inappropriate or diverted use of the Applications by the user;
• Data loss resulting from an action by the user (voluntary deletion, forgotten unrecoverable password…);
• Unavailability attributable to a third-party processor or a case of force majeure;
• Indirect damages (loss of business, damage to reputation, etc.).

Mandatory consumer protection provisions (Quebec Consumer Protection Act, EU consumer law, etc.) remain fully applicable.

11. Personal data

The processing of personal data is the subject of a separate document: Privacy Policy. By accepting these Terms, the user acknowledges having read it.

12. Changes to these Terms

CarlusOne reserves the right to modify these Terms at any time. Substantial changes will be notified by email to users with an account at least 30 days before they take effect. The update date is shown at the top of this page.

In case of disagreement with the new Terms, the user may terminate their account before the effective date.

13. Governing law and jurisdiction

These Terms are governed by the law of Quebec (Canada). Any dispute relating to their interpretation or execution shall fall under the exclusive jurisdiction of the courts of Trois-Rivières (Quebec), Canada, subject to mandatory rules of jurisdiction applicable to consumers in their country of habitual residence.

For users residing in the European Union or Switzerland, no provision of these Terms shall prevent them from benefiting from their mandatory protective rights, in particular those arising from consumer law.

14. Contact

For any question regarding these Terms:

Carl Frenee
3725, rue de la Provence, Trois-Rivières (Quebec) G9B 0R2, Canada
Email: carl@carlusone.com